How to ask for replacement product

[barry]

I have bought new Pc at dell web site, and received this laptop last week but my laptop was manufacture defective and when I turn my laptop I only see white screen with mean motherboard is broker or defect, I don't want to ship this laptop back to dell I want dell to come to my house pick up laptop and give me new one? Is there any way I can do this?

[admin]

I will call customer services at 1-800-915-3355 and press option #3 and provide your tag number or serial number of your dell laptop and then tell customer services representative that you want somebody from dell to came to your house pick up your dell laptop and ship back to dell and you want replacement unit! As soon as possible!

[erick99]

Somebody at Dell is empowered to say "yes." You have to call and stay on the phone and when you are told "no" you need to ask for their supervisor. I had a similar issue with Compaq a few years ago and finally ended up talking to a Vice President who agreed to repair my laptop that was two weeks out of warranty. Just keep going at it until you find the person who is allowed to give you what you want. To be fair, you should be requesting something that is reasonable.

[admin]

I always ask for supervisor because supervisor have more " power" and can do more thing than employer if supervisor say not ask for their supervisor, most of the time their supervisor don't work in front line and don't deal with people because they seat in office and count money but still you can ask to speak with them they refuse and saying I may help you in this situation and I am sure we can find solution.. because supervisor don't want to get warming from their boss.. you know few warming and supervisor need to find new and better job

[amex]

You should speak with supervisor immediately and ask for replacement unit, and if they say not, you say according to law and terms and condition section.. this and that you have a right to replace unit if the unit have damage you can look terms of condition on dell web site. you should also call Unresolved issue center, fill out application and somebody from resolution department will call you to resolve your dell issue here is a note what dell is saying


If you have ALREADY contacted Dell with a Customer Service issue AND have a case number or reference number, please complete the form below. Our customers are our top priority at Dell. Please know all of our global teams are working around the clock to aggressively address parts shortage and backlog issues which may be affecting your customer experience. As a result, this site has been temporarily experiencing extremely high traffic resulting in increased volume and delayed response times. Thank you for your patience.

[admin]

If you have problem that arise will dell company and you can resolve this in good faith you should use American Arbitration company to resolve your problem . You are responsible for filing fee but also you can gain up to $75,000 dollars as rewards!

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[stuffing]

I have a case now pending with American Arbitration and Association customers versus business with is Dell, I have order dell computers for my home office there was like 5 desktop and 4 laptop in addition there was a huge copies and scanner and printer all in 3 now dell saying we have shipping your items and it was delivery on certain day but I never receive any items from dell, so I have call customer services and explain my situation by customer services was not helpful at all customer services just ignore my phone call so I have call to resolution center and spoke with them and they say to me that my order was delivery on certain day I say to them that I have never receive my order and I request signature delivery as a prof and they never was able to provide those signature because they never ever send those items to my house, I have prepare summon and complain and file a lawsuit again them but this way they can win because they can hire a lawyer and lawyer will have more prof than I do if I deal with Dell by American Arbitration Association I have more power and prof than dell because dell can provide me with receipt and I have security camera video taping for my entire day so I can prove that those day nobody from United States Postal Services was there! you can see now how dell lie to me I will seek remedy of $75,000 dollars as I was need to computer and full IT staff on certain day? Do you think I will win this case?