Credit card - dispute case with ATT

[student]

I have purchase items on my credit card and I want to block those items because merchant was charge me more than what should be. I have purchase new phone from ATT and ATT charge me $50 dollar more! what should I do to resolve this problem? Should I call my credit card company and file a case? charge- back on my credit card what is the steps ? how credit card company work?

[admin]

First you should know one thing, steps by steps how credit card work, once those transaction take place, you have authorized merchant to take certain amount of dollars from your credit card account. It call Authorization process- so how authorization process work?

Cardholders ( with is you customer) pays for the purchase and the merchant( with is ATT in this case) submits the transaction the the acquire( acquiring bank) . then Acquire bank verifies the credit card number to make sure that this credit card number is correct and active, the transaction type and the amount the issuer( credit card company)
and reserves that amount of the cardholder's ( with is you) credit limit for the merchant. An authorization will generate an approval code, which the merchant stores with the transaction and this transaction take effect mean this transaction is complete!

[bluedog]

How to reach ATT Executive Customer Serves
877-574-8832 or 1-888-289-8116, option 4 for the advanced solutions group

As you can see there is a thread saying about important phone number to different company, you should remember this phone number 1/877-574-8832 or 1-888-289-81-16 option 4, once you speak with ATT executive Customer Services your problem will be resolved and you will receive your $50 dollar back!

good luck with your resolution , let me know if you have resolve your ATT dispute!

[basiafiolek]

I have had similar situation with ATT and I have call ATT and tell them what do I feel about it and how do I fell about ATT . ATT executive offers tell me that they will give me new phone for free in addition one month free of services and $50 dollar gift card to any ATT store for any product or services if I agree to close my dispute, I say yes.. it was worth to call ATT company. I also have protection on my credit card because my Chase credit card is from Mastercard and Mastercard have protection that I can return items if I am not satisfy..

[bluedog]

have you resolve your case with ATT for $50 dollar?

When you spoke with Executive Customer Services what do they tell you to do? will they offer you new cell phone or $50 dollar back? if not tell them that you will bring a legal action and seek remedy in court..

[admin]

ATT send me a bill for my cell phone that I have never ever use. I have call ATT customer services and tell them I am not use this cell phone as I don't like this cell phone and I have ship back this cell phone, ATT say to me we have never receive your cell phone as now your balance is past due.. I have provide them a copy of my receipt and ATT credit my account.. you see guys that the reason You need to know why it is important to reach Executive Customer services! When I spoke with ATT customer services representative, they tell me that I will not get a credit but after spoke with Executive Customer Services they tell me I will get a credit!